Combatting online trolls and strengthening defamation laws

November 26, 2021

Federal Member for Wide Bay and Deputy Speaker of the House of Representatives Llew O’Brien has welcomed the Liberal and National Government’s world-leading reforms to help protect Australians and business owners from online trolls.

Prime Minister Scott Morrison and Attorney-General Michaelia Cash announced urgent reforms to Australia’s defamation laws that will both address the significant harm dealt by trolls, bots and bigots and respond to the High Court’s decision in the Voller case.

“These important reforms are about ensuring that families and businesses in Wide Bay and throughout Australia will be protected from harmful comments made by anonymous trolls and bullies, and that the right people are held to account for defamatory material posted online,” Mr O’Brien said.

“The Australian Government is committed to protecting Australians of all ages from harm online, and these reforms will help ensure social media companies do more to prevent and unmask anonymous trolls.”

Prime Minister Scott Morrison said the rules that exist in the real world, should exist online too.

“Social media can too often be a cowards’ palace, where the anonymous can bully, harass and ruin lives without consequence,” Mr Morrison said.

“We would not accept these faceless attacks in a school, at home, in the office, or on the street. And we must not stand for it online, on our devices and in our homes.

“Anonymous trolls are on notice. You will be named, shamed and held to account for what you say.”

The Voller case made clear that Australians who maintain social media pages can be ‘publishers’ of defamatory comments made by others on social media—even if the page owner does not know about the comments.

“Since the High Court’s decision in the Voller case, it is clear that ordinary Australians are at risk of being held legally responsible for defamatory material posted by anonymous online trolls,” said Attorney-General Michaelia Cash.

“This is not fair and it is not right. Australians expect to be held accountable for their own actions, but shouldn’t be made to pay for the actions of others that they cannot control.”

The reforms will make clear that, in defamation law, Australians who operate or maintain a social media page are not ‘publishers’ of comments made by others.

The Prime Minister said these reforms will also empower Australians to ‘unmask’ online trolls who post defamatory comments anonymously.

“Under the new powers, social media companies will be declared publishers and will be held liable for any defamatory remarks, unless they assist to identify anonymous trolls and resolve disputes,” he said.

“These will be among the strongest powers to tackle online trolls in the world. If we are going to be a world-leading digital economy, then it is critical Australians can trust the safety and security of the online world.

The reforms will incentivise social media providers to put new pathways in place for victims to obtain the contact details of anonymous online trolls, which will assist in starting defamation proceedings.

Under a new complaints scheme, victims could complain to the social media provider about defamatory posts, and the social media provider could disclose the poster’s contact details with consent. Victims would also be able to apply for a new form of Federal Court order to unmask the identity of the anonymous poster. The new complaints scheme and court orders will be simple, accessible and affordable.

To incentivise platforms, social media providers will be deemed to be ‘publishers’ of defamatory comments made on their platforms. However, they will have the benefit of a defence to defamation proceedings if they adopt the new mechanisms to unmask online trolls.

“Social media providers should bear their fair share of responsibility for defamatory material published on their platforms,” the Attorney-General said. ‘This reflects the current law.’

“However, if defamatory comments are made in Australia, and social media providers help victims contact the individuals responsible, it is appropriate they have access to a defence.”

The urgent reforms will complement the defamation reforms currently being progressed in partnership with states and territories, and sit alongside the Government’s commitment to improving online safety.


In the spirit of Australia, I acknowledge all citizens who contribute to making our nation the greatest on earth.

I acknowledge our defence force personnel, past, present, and emerging, for their service to our nation, and particularly those who have made the ultimate sacrifice in the defence of Australia.

I also acknowledge the Australian taxpayers who, through their hard work, pay for the infrastructure, health, education, and emergency services that keep our proud nation healthy, safe, and prosperous.