Coronavirus Assistance

Coronavirus Assistance


As this situation is changing rapidly, please visit for the latest updates.


• Australia’s COVID-19 vaccine roll-out is now underway, with more than 164,000 of our most at-risk Australians already vaccinated. Phase 1a priority groups include aged care and disability care residents and workers, frontline healthcare workers, and quarantine and border workers. 

From Monday 22 March 2021, the next stage, Phase 1b of Australia’s COVID-19 vaccine rollout, will commence for:

  • all Australians over the age of 70 years
  • healthcare workers not already vaccinated as part of Phase 1a rollout group
  • Aboriginal and Torres Strait Islander people over 55 years
  • younger adults with an underlying medical condition, including those with a disability
  • critical and high-risk workers including defence, police, fire, emergency services and meat processing.

If you are in one of the above eligible categories, you are now able to book an appointment time at a clinic that is administering the Phase 1b rollout. To find a clinic near you, click HERE.

Please note that new locations will be announced every week, and the list of clinics administering the vaccine will progressively grow during the next four weeks. 

If you are unsure whether you are eligible to receive the vaccine or what phase you fit into, please check your eligibility HERE 

If you would like assistance to find a clinic in Wide Bay close to you, please call Mr O’Brien’s office on 07 4121 2936.  

• The Australian Government will invest $2 billion to give Australians new skills by retraining and upskilling them into sectors with job opportunities, as the economy recovers from COVID-19. Read more here.

• There are a number of restrictions still in place across Australia. Find out about current restrictions and changes that may affect you. You can also check restrictions in all states and territories using the COVID-19 Restriction Checker.

• The Australian Government has announced new HomeBuilder grants to drive economic activity across the residential construction sector. Read more.


• As case numbers change, there may be changes or new restrictions on borders, gathering sizes, registers, mask requirements and other prevention measures. Check State and Territory websites for further enforcement information.

• All travellers returning home from overseas will be quarantined in a hotel or designated facility for 14 days. Read more.

• If you are receiving interstate visitors or are considering interstate travel please see specific State and Territory Government sites for information and be aware that they can change quickly.

• There are restrictions on visitors to Residential Aged Care Facilities to protect older Australians. Please check with individual facilities for further information.

• From 9pm AEDT 20 March 2020, our borders are closed except for Australian citizens, residents and immediate family members. All arrivals into Australia are required to self-isolate for 14 days, either at home or in a hotel. Read more.


JobKeeper Payments

The Morrison Government is extending the JobKeeper Payment by a further six months to 28 March 2021, as part of our commitment to support the jobs and livelihoods of Australians.

Support will be targeted to businesses, including the self-employed, and not-for-profits that continue to be significantly impacted by the Coronavirus.

The current payment rate of $1500 per fortnight per eligible employee will continue until September 28, 2020.

From 28 September until 3 January next year, there will be a two-tiered payment rate. Employees who worked more than 20 hours a week in the month of February 2020 (pre-COVID-19) will receive $1,200 per fortnight, and employees who worked less than 20 hours a week in that timeframe will receive $750 per fortnight. 

From 4 January to 28 March next year, the two payments will be $1,000 and $650.

Other eligibility rules remain unchanged.

• Enrolments are now open for the JobKeeper wage subsidies. Businesses can apply at the Australian Tax Office website Read more.

• JobSeeker Payment claims can be submitted online 24/7. Online service capacity is being increased. Read More.

Australia’s banks have established dedicated JobKeeper hotlines for businesses:

  • ANZ: 1800 571 123
  • Bank of Melbourne: 1300 784 873
  • Bank SA: 1300 669 472
  • CommBank: 13 26 07
  • NAB: 1800 JOBKEEPER (1800 562 533)
  • St George: 1300 730 196
  • Westpac: 1300 731 073

For more information about the Australian Government’s additional economic packages to support workers, businesses and broader community in response to the Coronavirus, visit

Jobseeker Payments

•  Mutual obligation requirements for job seekers will recommence, in a limited capacity, from Tuesday 9 June 2020. During this period, suspensions and financial penalties will not apply. 

 The Australian Government has launched a Jobs Hub website to help Australians find work during the Coronavirus pandemic. The Jobs Hub advertises the latest vacancies from businesses across Australia. Find work here.

• Job seekers will be exempt from reporting their mutual obligation requirements up to and including 22 May 2020. Read More.

Eligibility for JobSeeker Payment and Youth Allowance for job seekers has also been expanded during this time to include:
• permanent employees who have been stood down or lost their job
• sole traders, self-employed, and casual or contract worker whose income has reduced
• people caring for someone who’s affected by coronavirus.

We’ll waive asset testing from 27 April for 6 months, except for Farm Household Allowance and Special Benefit.

JobSeeker Payment is subject to a personal income test and a partner income test. The Government is temporarily relaxing the partner income test to ensure that an eligible person can receive the JobSeeker Payment, and associated Coronavirus Supplement, providing their partner earns less than $3,068 per fortnight, around $79,762 per annum. 

• If you’re not already receiving a payment and wish to apply, you can claim online through myGov using a Centrelink online account, or phone us. Applicants are encouraged to apply online or over the phone.

 If you claim one of the eligible payments and we approve your claim, you’ll also receive the Coronavirus Supplement in addition to your income support payment. For more information, read more here. 

Coronavirus Supplement

The Government is temporarily expanding eligibility to income support payments and is extending the payment period of its temporary Coronavirus Supplement from 25 September 2020 to 31 December 2020.

• The Coronavirus Supplement will continue to be $550 per fortnight for payments up to and including the reporting period ending 24 September 2020.

• From 25 September 2020 to 31 December 2020, the Supplement amount will be $250 per fortnight. 

establishing a new Coronavirus Supplement at a rate of $550 per fortnight.

The Coronavirus Supplement will be paid automatically if you’re receiving one of these payments:

• JobSeeker Payment
• Youth Allowance for job seekers
• Parenting Payment
• Farm Household Allowance
• Special Benefit
• Austudy or Abstudy
• Youth Allowance

If you already receive one of these payments, you don’t need to do anything and the payment will be made automatically from April 27, 2020.

Economic Support Payment

Two $750 payments will be made to social security, veteran and other income support recipients and eligible concession cardholders.

Eligible payments include:

• Age Pension
• Disability Support Pension
• Carer Payment
• Carer Allowance
• Parenting Payment
• Wife Pension
• Widow B Pension
• ABSTUDY (Living Allowance)
• Austudy
• Bereavement Allowance
• Newstart Allowance
• Youth Allowance
• Partner Allowance
• Sickness Allowance
• Special Benefit
• Widow Allowance
• Farm Household Allowance
• Family Tax Benefit A
• Family Tax Benefit B
• Double Orphan Pension.

You’ll also receive the payment if you have one of the following concession cards:
• Pensioner Concession Card
• Commonwealth Seniors Health Card
• Veteran Gold Card.

You’ll also receive the payment if you receive one of the following Department of Veterans’ Affairs payments:

• Veteran Service Pension
• Veteran Income Support Supplement
• Veteran Compensation payments, including lump sum payments
• War Widow(er) Pension.

The first payment was made from 31 March 2020 and the second from 13 July 2020. 

Crisis Payment

If you can’t work because you’re isolated at home due to coronavirus and don’t have any leave entitlements you may be eligible for a Crisis Payment. We may pay you Crisis Payment if you’re in severe financial hardship and you receive an income support payment like JobSeeker Payment or Youth Allowance for job seekers.

Crisis Payment is a one-off payment equal to a week’s pay of your existing income support payment rate.

Superannuation and deeming rates

People affected by the Coronavirus can access up to $10,000 of their super in 2019-20 and a further $10,000 in 2020-21, tax-free. The money they withdraw will not affect Centrelink or Veterans’ Affairs payments.

The Government is reducing superannuation minimum drawdown requirements for account-based pensions and similar products by 50 per cent for 2019-20 and 2020-21. This will reduce the need to sell investment assets to fund minimum drawdown requirements.

As of 1 May 2020, the upper deeming rate will be reduced to 2.25 per cent and the lower deeming rate will be 0.25 per cent, helping around 900,000 income support recipients.

• For more information on the above plus superannuation and social security deeming rates, please go to:

Learn more about:

• JobSeeker Payment
• Youth Allowance for job seekers
• Parenting Payment
• Farm Household Allowance
• Special Benefit
• Crisis Payment

Beware of scams

We won’t contact you to ask for your bank account or contact details. Find out how to tell the difference between scams and genuine contacts from the Australian Government.


The Federal Government’s $320 billion for coronavirus support includes significant measures to keep small and medium businesses up and running including:

  • JobKeeper Payments to help with staff wages;
  • Increasing the Instant Assets Write-Off
  • Backing Business Investment
  • Boosting cash flow for employers
  • Supporting apprentices and trainees;
  • and Assistance for affected regions, communities and industries.

• Registrations are open for small businesses, and other eligible employers, to apply for a 50 per cent wage subsidy of their apprentice’s or trainee’s wage from 1 January 2020 to 30 September 2020. Read more.


• Support for Sole Traders –

• Support for Businesses –

• Supporting the Flow of Credit – 

A COVID-19 Business Liaison Unit has been established to assist businesses affected by COVID-19. The Unit can be contacted by email at [email protected] and by phone at 13 28 46.


All travellers to Australia are required to self-isolate for 14 days. For the latest information please head to or if you are feeling unwell, call the Coronavirus Health Information Line on 1800 020 080.

International Travel Advice

Smart Traveller:

State Travel Restrictions

Many States have chosen to close their borders for all non-essential travel, including Western Australia, South Australia, ACT and Northern Territory, please check their website for the most up to date information:
Western Australia:
South Australia:
Northern Territory: 


• The COVIDSafe app speeds up contacting people exposed to coronavirus (COVID-19). This helps health officials support and protect you, your friends and family. The app is now available from the Apple App Store and Google Play.

•  Financial assistance is available to support individuals, households and businesses. 

Safe Work Australia offers guidelines and information across 23 industries so that businesses can return to work in a COVID safe environment. 

• Australia and New Zealand are committed to introducing a trans-Tasman COVID-safe travel zone as soon as it is safe to do so. Learn more about plans for a trans-Tasman COVID-safe travel zone. 

• The Australian Government is providing an additional $205 million in specific COVID-19 aged care funding and has released a draft Code of Conduct for visitations to residents in aged care. Read more. 

• A new Higher Education Relief Package will support workers who have been displaced as a result of the COVID-19 crisis and who are looking to upskill or retrain. It will also provide funding certainty to higher education providers. Read more.

• There has been an increase in COVID-19 themed cyber activity towards websites designed to either install software or steal personal information and banking details. Learn more about protecting yourself against cybercrime, or report a cybercrime.

• Stay informed. Download the official government “Coronavirus Australia” app in the Apple App Storeor Google Play, or join our WhatsApp channel on iOS or Android.


Please stay up to date via the Qld Health website or contact 13 HEALTH (13 432584) for the most recent advice. If you are concerned, call the National Coronavirus Hotline on 1800 020 080.

• Testing for coronavirus is now available to every Australian with mild respiratory symptoms including a cough and sore throat. Read more.

• The Australian Government has announced $131.4 billion in additional public hospital funding over the next five years as part of a new National Health Reform Agreement. The agreement guarantees no state or territory will be worse off as a result of the COVID 19 pandemic. Read more about the public hospital funding.

• Don’t be fooled by the misinformation about cures and treatments for COVID-19 circulating on social media. Get your information from trusted sources. For myth-busting and accurate and up-to-date information on COVID-19 Australia, view our mythbusting page.

• The Prime Minister has announced $48.1 million in funding for the National Mental Health and Wellbeing Pandemic Response Plan. The plan will support services available in homes, workplaces, aged care, schools and other community sites with a specific focus on vulnerable groups. 

• Taking care of your mental health and wellbeing during coronavirus is important and support is available. For personal crisis and mental health support services you can contact Lifeline on 13 11 14 or Beyond Blue on 1800 512 348 at any time. Go to the emergency support and assistance page for information about additional services that can help you.

•  National Cabinet has agreed to begin a return to elective surgeries around the country, at a pace set by State and Territory Governments.

• If you are in self-isolation because you are confirmed or suspected to have Coronavirus (COVID-19), or have been in close contact with a confirmed case, use this form to help us track the spread of the virus. Read more.


CENTRELINK – 132 850
LIFELINE – 13 11 14
St VINCENT DE PAUL – 1800 846 643 – Vinnies are not accepting material donation of clothes or household goods for the time being.
QUEENSLAND HEALTH – 13 43 25 84 


The Australian Government is providing more than $320 billion through its economic support plan to cushion the economic impact of the coronavirus and help build a bridge to recovery.

As the health and economic situation changes throughout the pandemic, the Australian Government is continuing to update and adapt its assistance measures.

To download up-to-date factsheets on how the Australian Government’s economic response could support you, including information on JobKeeper, JobSeeker, Coronavirus Supplement, the Homebuilder package, early release of superannuation and assistance for businesses and not-for-profits,  visit the Treasury website or click the button below. 

Information is also available on assistance for severely affected regions and sectors; the COVID-19 Relief and Recovery Fund; protecting integrity; and temporary changes to the foreign investment framework. 

  • Please note that previously-downloaded PDFs may now contain outdated information as they are updated regularly.